Housekeeping Manager

A Housekeeping Manager at a hotel is responsible for ensuring the cleanliness and maintenance of guest rooms and public areas. This role involves supervising and managing housekeeping staff, including hiring, training, and scheduling. The manager ensures that all rooms and public spaces meet the hotel's cleanliness standards through regular inspections and quality control measures. Additionally, they manage inventory, maintain supplies and equipment, and handle budgeting to control costs. Addressing guest complaints and ensuring a high level of customer service are also key responsibilities. Compliance with health and safety regulations is essential to maintain a safe environment for both guests and staff.

Primary Job Duties

• Direct activities for stopping the spread of infections in facilities, such as hotels.
• Inspect work performed to ensure that it meets specifications and established standards.
• Plan and prepare employee work schedules.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment, and take corrective action.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Issue supplies and equipment to workers.
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
• Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• Establish and implement operational standards and procedures for the departments supervised.
• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Select and order or purchase new equipment, supplies, or furnishings.
• Recommend changes that could improve service and increase operational efficiency.
• Maintain required records of work hours, budgets, payrolls, and other information.
• Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
• Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
• Check and maintain equipment to ensure that it is in working order.

Activities

Time Management - Managing one's own time and the time of others.

Speaking - Talking to others to convey information effectively.